![]() Respondus tries to respond to all tickets within 24 hours (longer on weekends) but often gets back much sooner. However, it is your responsibility to submit a ticket with Respondus before you contact the Solution Center. Be prepared to share your Respondus ticket number, so Solution Center can follow up on your behalf if you do not receive prompt assistance from Respondus. You are also welcome to call the ISU Solution Center ( / 51). Depending on the situation, your instructor might make a decision to re-open your quiz immediately or after you receive assistance from Respondus. ![]() It prevents students from printing, copying, visiting other URLs/apps or closing a Canvas quiz until it has been submitted. Forward the confirmation to your instructor and explain what happened and that you expect Respondus to provide assistance. Respondus LockDown Browser (LDB) is a web browser which adds an additional layer of academic integrity to an exam by providing a secure, online environment for taking a quiz in Canvas.Once you submit a ticket, you should receive an email confirmation from Respondus that contains your ticket number.Give as many details as you remember: Did the browser crash? Did your screen go blank? Can you re-open the browser?.Click “About” in the Help menu to obtain the version number. For Mac, click the “Globe” icon in the toolbar. For Windows, click “i” in the LockDown Browser toolbar to obtain the version number.For “Product Version” enter the version number.You will be asked the product name which is “LockDown Browser.”.Stay collected and submit a support ticket with Respondus as soon as possible.If you experience a problem with the LockDown Browser and you are not taking your assessment in ISU’s Online Testing Center, please take the following steps: ![]() Problem with LockDown Browser? Receive prompt Respondus LockDown Assistance Students may find it helpful to review this video which provides an overview of using LockDown Browser with Canvas New Quizzes. When you return to the New Quiz, a pop-up window will prompt you to open Lockdown Browser without having to exit the current browser.
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